Returns and Refunds

Although we will always endeavour to provide perfect service, we understand that mistakes do occasionally happen. If we have provided you with items that are not identical to those ordered, without any prior notice, we will gladly exchange your order or refund you for the relevant amount and collect the incorrect items free of charge.

In certain instances where we are not able to acquire the exact item you ordered, we will offer to exchange it for an alternative or refund you if this is not acceptable.

Whilst we do our utmost to ensure the quality level of our products, we are unfortunately not in a position to refund or exchange items if it was merely not to your personal taste preference. If you need advice on selection prior to purchase, please don’t hesitate to contact us and one of our experts will be happy to advise you.

How can I make an exchange?

Contact us on 064 522 7600 or support@qualito.co.za we will organize for the collection of your order and delivery of an alternative.

How do I get a refund?

Contact us on 064 522 7600 or support@qualito.co.za and we will refund your order and arrange collection of the unwanted items. Please note that the banks can take up to 7 working days to process a transfer of funds. This is unfortunately beyond our control.